Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:


  • Gift cards
  • Edible Products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:


  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Refunds

At Forth Enterprises LLP, we are dedicated to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.

Eligibility for Refunds:

  • Refunds are available for items that are damaged, incorrect, or of unsatisfactory quality.
  • The following items are not eligible for refunds: sale items, gift cards, and perishable goods.


Time Frame:

  • Refund requests must be made within 7 days of the receipt of the product. 

Condition of Items:

  • Refund requests must be made within 7 days of the receipt of the product. 

Proof of Purchase:

  • A receipt or order number is required for all refund requests.

Refund Process:

  1. Contact our customer service team at hello@forth.shop or +91 9656885577 to request a refund.
  2. Provide necessary documentation, such as photos of damaged items.
  3. Follow the instructions provided by our customer service team to return the item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Processing Time:

  • Refunds will be processed within 15-20 business days after we receive the returned item.

Method of Refund:

  • Refunds will be issued to the original payment method or as store credit, depending on customer preference.

Non-Refundable Items:

  • Final sale items and personalized products are not eligible for refunds.

Exchanges:

  • Exchanges are accepted under the same conditions as refunds. Please contact our customer service for assistance.

Contact Information:

  • For any questions or concerns, contact our customer service team at hello@forth.shop or +91 9656885577.

Legal Compliance:

  1. Dispute:
    Any dispute or claim arising out of or related to this policy shall be resolved through binding arbitration. The arbitrator shall be assigned by us, and the arbitration shall be conducted in accordance with the rules and regulations of the applicable laws of India.
  2. Jurisdiction for the arbitration:
    The jurisdiction for the arbitration shall be Ernakulam. By using our services, you consent to this refund policy and the arbitration process, and agree to waive any right to participate in a class-action lawsuit or seek punitive damages.

Policy Updates:

  • We reserve the right to modify this policy at any time, and any changes shall be effective upon posting.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@forth.shop and send your item to: {physical address}.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping returns

To return your product, you should mail your product to shop address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Need help?

Contact us at hello@forth.shop for questions related to refunds and returns.